Contact Us
Got a question about one of our poker site reviews, spotted something that needs updating, or want to flag a licensing or bonus term that's changed? This page tells you how to reach us and what kind of messages we're best placed to help with.
What We Can Help With
US Poker covers online poker rooms and apps available to US players — comparing traffic, game variety, bonuses, deposit and withdrawal methods, and mobile experience. We're happy to hear from readers on things like:
- Corrections to bonus terms, rake structures, or licensing details on a review
- Questions about how we scored or ranked a particular poker site
- A poker room you think we should be aware of for future coverage
- Feedback on the site itself — broken links, unclear comparisons, missing information
- General questions about how online poker works in your state
We're an independent review and comparison resource. We don't operate any of the poker rooms we cover, so we can't process deposits, withdrawals, account verification (KYC), or resolve individual player disputes with an operator. For account-specific issues — a stuck withdrawal, a bonus that didn't credit, a login problem — the fastest route is always the poker site's own customer support team, since they're the only ones with access to your account.
Before You Reach Out
A lot of common questions are already answered elsewhere on the site, which can save you a wait:
- Curious how we arrive at our ratings? See how our review process works, referenced throughout our poker site comparisons and rankings.
- Concerned about play habits or looking for support tools and self-exclusion options? Visit our Responsible Gambling page for guidance and helpline information.
- Want to know more about who runs this site and how we're funded? Check out About Us.
- Questions about how we use your information or the terms of using this site? Our Terms and Conditions page covers that.
How Commission Works Here
US Poker may earn a commission when a reader signs up with a poker site through a link on this site, including the ones ranked above such as Coinpoker, Bovada, and Ignition. This doesn't cost you anything extra, and it never determines our rankings or ratings — a site's position on this page reflects our editorial assessment of traffic, game variety, bonus terms, and payment options, not who pays the most in referral fees. If you contact us about a specific offer, we'll answer honestly even if that means pointing out a limitation.
What to Include in Your Message
To help us get back to you with something useful rather than a generic reply, it helps to include:
- Which page or review your question relates to (a link or the page title is ideal)
- What specifically looks wrong, outdated, or unclear
- Any source or date for the correction, if you have one — for example, a poker site's updated terms page
If your message concerns a specific poker room's bonus terms, rake structure, or licensing status, let us know when you noticed the discrepancy. Operators update terms and promotions frequently, and we aim to keep listings current as of our stated review dates.
Responsible Gambling Reminder
Online poker is a game of skill mixed with variance, not a reliable way to earn income, and no bonus, rakeback deal, or software edge changes that. Our content is intended for readers of legal gambling age in their state — 21 and older in most regulated states, with a smaller number setting the threshold at 18. If gambling stops feeling like entertainment, free and confidential help is available around the clock through the National Problem Gambling Helpline at 1-800-GAMBLER. More resources, including state-specific support and self-exclusion tools, are on our Responsible Gambling page.
A Quick Note on Response Times
We read every message that comes in, but as a small editorial team we can't guarantee an instant reply, and we don't offer live support for account or payment issues tied to individual poker rooms. For anything urgent involving your money on a specific site — a delayed withdrawal, a locked account, a KYC request — go directly to that operator's support channel first, since they can actually see your account and act on it. We're here for questions about our coverage, our methodology, and the accuracy of what's published on boxroundup.com.